Privacy Policy

Effective Date: December 1, 2024

This Privacy Notice constitutes our privacy statement and policy, describing how includeUs and its affiliates (collectively referred to as “includeUs,” “Company,” “we,” “us,” or “our”) collect, use, and disclose information, as well as the choices you have regarding your information.

This Privacy Notice should be read together with our Terms of Service (the “Terms”) and is incorporated by reference therein, as well as into any other agreements you may have with includeUs. Terms used in this Privacy Notice that are defined in our Terms carry the same meanings unless explicitly stated otherwise.

This Privacy Notice applies to our Services and all communications between an individual (“you” or “Visitor(s)”) and us.

The term “Personal Information” in this Privacy Notice refers to information related to an identified or identifiable individual.

Please read this Privacy Notice carefully. If you do not agree to its terms, you should not access or use the Services. Note that while you are not legally required to provide us with your Personal Information, failing to do so may limit the range of Services or quality of user experience we can offer.

Summary of this Privacy Notice

This summary provides a quick overview of our privacy practices. For more details, please review the full Privacy Notice.

  • Information We Collect: We collect Personal Information through your interactions with our website, account registration, and use of Services. Read more.
  • How We Use Your Personal Information: Your information is used to provide, enhance, and protect our Services, as well as comply with legal obligations. Read more.
  • Sharing Your Information: We share information with our service providers, affiliates, and in cases of business restructuring or legal compliance. Read more.
  • Cross-Border Data Transfers: We store and process data in the European Union (EU), United Kingdom (UK), United States, and other locations as permitted by law. Read more.
  • Retention of Your Information: Retention periods depend on the type of information and legal requirements. Read more.
  • Your Rights: Visitors in the EU, UK, and Switzerland have specific data protection rights under applicable law. Read more.
  • California Residents: California residents have additional privacy rights under the California Consumer Privacy Act (CCPA). Read more.

For further details, see the corresponding sections below.

1. Information We Collect and Receive

We collect several types of information when you access or use our Services:

a. Information You Provide

  • Account Information: Includes your name, email address, and phone number provided during account creation or updates.
  • Payment Details: Includes billing information such as credit card number, billing address, and payment details shared during purchases.
  • Support and Feedback: Collected through interactions with customer support or feedback submissions.
  • Marketing Communications: Details provided when you request a demo or subscribe to updates.

b. Information Collected Automatically

  • Device and Technical Data: Includes IP address, device type, browser details, and interaction logs.
  • Cookies: Collected through cookies and similar technologies. See our Cookie Policy.

c. Information from Other Sources

  • Social Media: Data shared via social platforms when engaging with our pages.
  • Third Parties: Data from service providers or marketing partners.

2. How We Use Your Information

We use your information to:

  • Provide and improve the Services.
  • Communicate with you about account updates or new features.
  • Comply with legal obligations.
  • Enhance user experience through analytics.
  • Protect against fraud and misuse.

3. How Your Personal Information Is Shared

We may share information:

  • With service providers who assist in delivering the Services.
  • Internally with affiliates for operational purposes.
  • As required by law, such as in response to subpoenas or regulatory inquiries.
  • During business transfers, such as mergers or acquisitions.

4. Data Transfers

Your Personal Information may be transferred and processed in countries outside your own, including the EU, UK, and United States. We ensure such transfers comply with legal safeguards, such as Standard Contractual Clauses.

5. How Long We Retain Personal Information

Retention depends on:

  • The type of data and its purpose.
  • Legal obligations.

Data related to active accounts is retained as long as necessary for business and compliance purposes. Deleted account data may persist for a limited period.

6. Your Rights as a Visitor

Residents of the EU, UK, or Switzerland have rights under the GDPR, including:

  • Accessing and correcting your Personal Information.
  • Withdrawing consent for processing.
  • Requesting data deletion.
  • Objecting to data processing based on legitimate interests.

To exercise these rights, contact us at [email protected].

7. Specific Provision for California Residents

Under the CCPA, California residents have rights to:

  • Request details about the Personal Information we collect.
  • Request deletion of their Personal Information.
  • Opt-out of data sharing.

For more information or to exercise your rights, contact us at [email protected].

8. Modifications to this Privacy Notice

We may update this Privacy Notice periodically. Changes take effect upon posting. If substantial changes are made, we will notify you in advance. Your continued use of the Services indicates acceptance of the revised Privacy Notice.

9. Additional Information and Contact Details

If you have any questions about this Privacy Notice, please contact us at:
includeUs
Email: [email protected]
Address: Harju maakond, Tallinn, Kesklinna linnaosa, Veskiposti tn 2-1002, 10138, Estonia